Q: If the results do not match what your company has advertised, how will I be refunded?
A: We guarantee that children who begin taking Genius when they are between the ages of 5 and 15 will grow to be taller than their parents by 5-18 cm and those who begin when they are between 16 and 18 will exceed their parents by 3-18 cm. If the results do not match our prediction, we will give you a full refund of your purchase with interest at an annual rate of 3.5% that starts to accrue at the time of your initial purchase, according to the following conditions:
- People who begin taking Genius at the age of 19-24 and do not see the promised results do not qualify for the refund.
- Full refund plus interest is guaranteed for children who begin taking Genius between the ages of 5 and 18 and do not see the promised results.
- Children who begin taking Genius after the age of 10 and have continued until 16 years of age and have not seen the promised results are guaranteed a full refund plus interest.
- Children who begin taking Genius between the ages of 5 and 9 and have continued until 16 are guaranteed a full refund plus interest.
- If your desired height is reached between 1-4 years of taking Genius, you are not entitled to a refund.
- If your desired height is not reached within 4 years and you have stopped taking Genius, you must continue taking Genius for another 2 years. If you continue and still do not see your desired results, you are entitled to a full refund plus interest.
- A notarized legal document stating the conditions of our business agreement (also notarized) will be mailed to you upon our receipt of the following information: names (as appears on birth certificates), dates of birth of child(ren). For parents we only need name (as appears on passport). This document we mail to you will be the accordance for you to claim your refund and interest.
- If you have taken Genius for 6 years and do not see desired results. Please contact us, we will send a service representative to take care of your refund plus interest.
- Records of purchase must be kept and displayed upon request for a refund, including a voided check, invoice, or credit card bill. A service representative will compare your height with your parent's height (boy compare with father, and daughter compare with mother), also will check you birth certificate and you parents passport, if it is same as the one you have gave to us, then we will give you refund plus interest immediately.
- If our service representative finds that your child has indeed grown to be taller than you by our promised amount, a refund will be refused.
- If the identification presented does not exactly match accordingly, a refund will be refused.
- All of the above are the conditions for refunds and interest compensation.
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Q: Is Genius sold in retail stores? Where can I buy your product?
A: There are no retail stores that sell Genius- this is to avoid counterfeit products. You may place an order over the Internet or by phone for immediate service. In order to save you money, our sales representatives replaces the retail middlemen to provide you with direct service.
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Q: What types of payment are accepted?
A: We accept VISA, MasterCard, American Express, Discover, check and money order.
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Q: Is it secure to make a purchase over the Internet?
A: We use the most secure technology to process your credit card purchases.
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Q: Can we order your product from outside the US or Canada? How?
A: Yes, we offer secure mail delivery worldwide. You may place your order over the Internet or by phone with the above methods of payment, or authorize a family/friend in the US to make your purchase.
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